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Healthcare CRM Market forecast 2020-2026 edited by leading research firm



Healthcare CRM Market: Overview

It also provides the revenue contribution analysis of leading players in the Healthcare CRM market. The analyst for this report disclosed information about market trends, recent developments, market drivers, opportunities, challenges, government initiatives, and technological advancements. The recently published report on Healthcare CRM market covered and analyzed the potential scope of the market and provides statistical information on market size and growth trends. The research study on Healthcare CRM market focuses on opportunity analysis, vendor analysis, market trends and growth factors.

In Depth Analysis of the Healthcare CRM Market

Customer relationship management is a software tool is used for managing the workforce in any organization. The healthcare service organization is one of the sectors which need optimized customer relationship management. The customer relationship management tool helps to manage, coordinate, and automate the business process in the organization. The adoption of information and communication technologies is growing rapidly in the healthcare sector due to the increasing need for automation. The increasing number of customers and the need for various services require automation software for managing regular business operations. One of the major advantages of e-health is essential for enhancing the patient experience in hospitals. The healthcare customer relationship management tool monitors every step of the business processes from the patient entering into hospitals to tills he/she got discharged. The CRM installed in healthcare services reduces the requirement of manual labor to manage customers/patients. Globally, the increasing adoption of digitization increases the demand for CRM software.

Research Methodology

The research methodology also consists of secondary research to refer the secondary sources like company websites, news portals, whitepapers, journals, press releases, and magazines. The qualitative and quantitative analysis included in the report based on secondary and primary research. In the primary research, extensive primary interviews are conducted with key people, including product managers, CEOs, CFOs, strategic decision managers, sales executives, and company directors. Primary research also focuses on interviews with third persons, including customers, investors, industry experts, and consultants.

Market Segmentation

Healthcare CRM Segments

The market is segmented based on below segmentation.

Objectives of the report

  • To track and monitor the key players’ strategies in the market, it provides an overview of the mergers, acquisitions, joint ventures, collaborations, product launches and innovations
  • To offer a detailed overview of the niche market players
  • To study the key players' strategies in the company profile section of the Healthcare CRM market report
  • To offer a geographical market outlook across North America, Europe, Asia Pacific, Latin America, and MEA
  • To provide insights about factors affecting the market, some of the elements are market trends, market dynamics, market opportunities, and micro & macro-economic factors
  • To provide information regarding major regions, segments, and sub-segments
  • To analyze the leading players' performance in the market

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Global Healthcare CRM Market



Leading Players

  • salesforce.com
  • IBM
  • SAP
  • Siemens Healthineers
  • Oracle
  • Accenture
  • Amdocs Ltd.
  • Microsoft
  • AllScripts Healthcare Solutions Inc.
  • Anthelio Healthcare Solutions
  • Cerner
  • NetSuite

The company profile section of the report elaborates on leading players’ performance in the market. The major players are analyzed based on company overview, portfolio analysis, recent developments, strategic initiatives, and SWOT analysis.

Key players are analyzed in competitive landscape

The competitive landscape of the Healthcare CRM market report provides a detailed analysis of the leading players' key initiatives such as joint ventures, new product developments, partnerships, and collaborations. Key players are listed in the competitive landscape to focus on the competitive environment in the market.

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Table of Contents

  • About Us
    • Why Should you buy this report (sample)
    • How this report delivers? (sample)
    • Key Questions Answered(sample)
  • Chapter 1: Introduction to Healthcare CRM Market
    • Market Definition
    • Market Segmentation
    • Macro Economic Factor Analysis
  • Chapter 2: Executive Summary
  • Chapter 3: Market Factor Analysis
    • Porter’s Five Forces Analysis
    • PESTEL Analysis
    • Value Chain Analysis
    • SWOT Analysis
    • Pricing Analysis
  • Chapter 4: Global Healthcare CRM Market Estimation & Forecast By Product
    • Individual
    • Referral
    • Individual and Referral
  • Chapter 5: Global Healthcare CRM Market Estimation & Forecast By Technology
    • Predictive CRM
    • Individual and Referral
    • Cloud-Based CRM
    • Social CRM
    • Collaborative CRM
  • Chapter 6: Global Healthcare CRM Market Estimation & Forecast By Application
    • Relationship Management
    • Case Coordination
    • Community outreach
    • Case Management
  • Chapter 7: Global Healthcare CRM Market Estimation & Forecast By End-User
    • Payers
    • Providers
  • Chapter 8 Global Healthcare CRM Market Estimation & Forecast By Region
    • North America
    • Asia Pacific
    • Europe
    • EMEA
    • Latin America
  • Chapter 9 Competitive Landscape
    • Competition Mapping
    • Company Profiles (Suppliers)
      • salesforce.com
      • IBM
      • SAP
      • Siemens Healthineers
      • Oracle
      • Accenture
      • Amdocs Ltd.
      • Microsoft
      • AllScripts Healthcare Solutions Inc.
      • Anthelio Healthcare Solutions
  • Chapter 10 Recommendations
  • Chapter 11 Acronyms and Assumptions

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