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Healthcare CRM Market size 2020 research investigates global demand, market dynamic forces & forecast 2026



Worldwide Healthcare CRM Market Overview

The research study focuses on the revenue contribution of the leading player to estimate the global as well as segmental market size for the Healthcare CRM market. The study offers a thorough evaluation of market trends, government initiatives, market drivers, challenges, opportunities, key development strategies, and these factors impact on the market. Global Healthcare CRM market experienced a steady growth rate during the forecast period of 2020-2026. The well-researched study tapes each growth potential factor involved in the market to estimate the global value for the market.

In Depth Analysis of the Healthcare CRM Market

Customer relationship management is a software tool is used for managing the workforce in any organization. The healthcare service organization is one of the sectors which need optimized customer relationship management. The customer relationship management tool helps to manage, coordinate, and automate the business process in the organization. The adoption of information and communication technologies is growing rapidly in the healthcare sector due to the increasing need for automation. The increasing number of customers and the need for various services require automation software for managing regular business operations. One of the major advantages of e-health is essential for enhancing the patient experience in hospitals. The healthcare customer relationship management tool monitors every step of the business processes from the patient entering into hospitals to tills he/she got discharged. The CRM installed in healthcare services reduces the requirement of manual labor to manage customers/patients. Globally, the increasing adoption of digitization increases the demand for CRM software.

Target Audience

Medical Instrument Manufacturers, Distributors & Suppliers , Healthcare Institutions , Service Providers , Research Institutes, Pharmaceutical and Biotechnology Companies, Research and Consulting Firm, Contract Research Organizations, Healthcare IT Solution Providers , Academic Medical Institutes, Healthcare Insurance Companies, Venture Capitalists, Government Bodies, Corporate Entities, Market Research and Consulting Firms

Market Analysis By Segments

Healthcare CRM Segments

The market is segmented based on below segments.

Leading Players

It provides a detailed overview of the leading players’ financials, product portfolio, SWOT analysis, strategic initiatives, and expansion plans.

  • salesforce.com
  • IBM
  • SAP
  • Siemens Healthineers
  • Oracle
  • Accenture
  • Amdocs Ltd.
  • Microsoft
  • AllScripts Healthcare Solutions Inc.
  • Anthelio Healthcare Solutions
  • Cerner
  • NetSuite

The company profile section provides a detailed analysis of leading payers.

Competitive landscape includes key players

Market players are analyzed and listed in the competitive landscape section of the Healthcare CRM market report. The competitive landscape section of the report elaborates the detailed information about key players' initiatives such as new product developments, joint ventures, partnerships, collaborations, and mergers & acquisitions in the market.

Research Methodology

Top-down and bottom-up approaches are used to derive the global numbers for Healthcare CRM market. Further, the report followed secondary sources like company websites, press releases, Bloomberg, Businessweek, Factiva, and journals to finalize the leading players in the market and also focused on their revenue size and market share. Primary research included comprehensive interviews with key people and opinion leaders, such as directors and senior executives. Various factors have been included in the research report, and these factors have been verified through primary research to get a comprehensive view of the market and provide qualitative and quantitative information. The market breakdown, market share, and percentage split of the market segments were finalized based on primary and secondary research. Market Density has included the above information in the research report to deliver the valuable inputs and analysis of the market.

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Table of Contents

  • About Us
    • Why Should you buy this report (sample)
    • How this report delivers? (sample)
    • Key Questions Answered(sample)
  • Chapter 1: Introduction to Healthcare CRM Market
    • Market Definition
    • Market Segmentation
    • Macro Economic Factor Analysis
  • Chapter 2: Executive Summary
  • Chapter 3: Market Factor Analysis
    • Porter’s Five Forces Analysis
    • PESTEL Analysis
    • Value Chain Analysis
    • SWOT Analysis
    • Pricing Analysis
  • Chapter 4: Global Healthcare CRM Market Estimation & Forecast By Product
    • Individual
    • Referral
    • Individual and Referral
  • Chapter 5: Global Healthcare CRM Market Estimation & Forecast By Technology
    • Predictive CRM
    • Individual and Referral
    • Cloud-Based CRM
    • Social CRM
    • Collaborative CRM
  • Chapter 6: Global Healthcare CRM Market Estimation & Forecast By Application
    • Relationship Management
    • Case Coordination
    • Community outreach
    • Case Management
  • Chapter 7: Global Healthcare CRM Market Estimation & Forecast By End-User
    • Payers
    • Providers
  • Chapter 8 Global Healthcare CRM Market Estimation & Forecast By Region
    • North America
    • Asia Pacific
    • Europe
    • EMEA
    • Latin America
  • Chapter 9 Competitive Landscape
    • Competition Mapping
    • Company Profiles (Suppliers)
      • salesforce.com
      • IBM
      • SAP
      • Siemens Healthineers
      • Oracle
      • Accenture
      • Amdocs Ltd.
      • Microsoft
      • AllScripts Healthcare Solutions Inc.
      • Anthelio Healthcare Solutions
  • Chapter 10 Recommendations
  • Chapter 11 Acronyms and Assumptions

Major Objectives of the Report

  • To provide a detailed overview of strategic developments including partnerships, collaborations, joint ventures, innovations, and product launches in the market
  • To uncover the niche market segments growth rate in the Healthcare CRM market
  • To offer an in-depth analysis of major players in the company profile chapter of the Healthcare CRM market report
  • To provide geographical outlook across five major regions such as North America, Europe, Asia Pacific, Latin America, and MEA
  • To provide insights about factors affecting the market, some of the elements are market trends, market dynamics, market opportunities, and micro & macro-economic factors
  • To analyze the leading players' performance in the market
  • To unveil the information about the market segment and sub-segment

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